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Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 4, 2016 at 11:53 pm #13357

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

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    lin-en
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi,

    We tried several times but nothing shows up in the email after filling up the contact form and clicking submit button.

    We understand that contact form 7 is the third party plugin for you but wondering if you could kindly assist us with this problem or if you can help point us to the right direction of any possible solutions to resolve this issue.

    Thank you for your assistance!

    Lin-En

    December 5, 2016 at 9:27 pm #13380

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    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

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    skat
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hey,

    1. Did you make sure you set up the correct email address in the settings of the form?

    2. Also, do you have the possibility to check the log files on your server so you can see if the email is actually sent.

    3. Try to check the spam/junk folder and see maybe it goes there.

    Let me know how’s going.

    Cheers!

    January 5, 2017 at 10:21 pm #13584

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    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

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    lin-en
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi,

    Thank you for your tips. Yes we did checked all of them but it didn’t work till our IP person made the update in Media Template.

    Lin-En

    January 6, 2017 at 4:30 pm #13585

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    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

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    skat
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hey,

    So, is it working now? Did he tell you the reason why it wasn’t working and why it needed an IP change?

    Cheers!

    January 6, 2017 at 5:05 pm #13597

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    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

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    lin-en
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi,

    Yes it works now. Sorry for the typo..is our outsourced IT person, not made IP change.

    He didn’t mention the reason but I think he updated DNS records.

    Lin-En

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