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lin-en
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Hi,
We tried several times but nothing shows up in the email after filling up the contact form and clicking submit button.
We understand that contact form 7 is the third party plugin for you but wondering if you could kindly assist us with this problem or if you can help point us to the right direction of any possible solutions to resolve this issue.
Thank you for your assistance!
Lin-En
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skat
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Hey,
1. Did you make sure you set up the correct email address in the settings of the form?
2. Also, do you have the possibility to check the log files on your server so you can see if the email is actually sent.
3. Try to check the spam/junk folder and see maybe it goes there.
Let me know how’s going.
Cheers!
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lin-en
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Hi,
Thank you for your tips. Yes we did checked all of them but it didn’t work till our IP person made the update in Media Template.
Lin-En
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skat
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Hey,
So, is it working now? Did he tell you the reason why it wasn’t working and why it needed an IP change?
Cheers!
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lin-en
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Hi,
Yes it works now. Sorry for the typo..is our outsourced IT person, not made IP change.
He didn’t mention the reason but I think he updated DNS records.
Lin-En