Home Forums Theme Support MyUniversity Problems with visual composer

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  • #15616

    Hi!.

    I have my university since 2015, and now i have update it to 5.2 and it doesnt work.
    When you select the backend editor for a page i did time ago nothing shows,
    and when you try to put a new element nothing happens.

    Need to update asap my web and due to this i cant edit anything

    Thx

    Alex B

    #15617

    Hi Alex,

    Did you also update the theme?

    Cheers!
    Chris

    #15755

    Hello Chris,

    I purchased a Visual composer license in order to have it always up to date. What shall I do now to make it work with the theme? IS there a way to find a code and insert it or do I have to install the new version of the plugin? Can you please help me?

    Thanks in advance

    Cheers

    Enrico

    #15756

    I have my demo page on the latest VC and there aren’t any problems with it. You simply delete the old version and install the latest one.

    Cheers!

    #15764

    Hey again Chris,

    I did what you told me but unfortunately my theme crashed and I got an error saying:

    Fatal error: Call to undefined function vc_set_template_dir() in /web/htdocs/www.circoloverdi.it/home/wp-content/themes/myuniversity/framework/inc/vc/sd-vc-functions.php on line 10

    I am using a child theme; could this be the problem? Can you please help me to solve the issue?

    Thanks again

    Ciao

    Enrico

    #15781

    Hey and sorry for the delay but I’ve missed your reply.

    That is happening because you don’t have the latest version of the theme installed.

    Here’s what to do:

    Download the latest version of the theme and replace the file named “sd-vc-functions.php” from your theme’s folder > framework > inc > vc with the one from the latest version. Then update and activate the latest version of VC.

    Cheers!

    #15787

    Hi again Chris,

    isn’t version 1.1.5 the newest one? Is there another version? I’m having issues with this….

    Thanks

    Enrico

    #15788

    Hey Enrico,

    The latest version should be 1.1.6. Did you make the changes above?

    #15789

    I only find the 1.1.5 version in my download area :(. Do I do something wrong?

    #15790

    Weird, until I check it out here’s the file: http://d.pr/f/lNHVVa

    #15791

    Hmmm, I did what you told me to, and now I have page builder instead of Visual Composer (apparently it is the same thing with a new name)?! Anyway, I can’t seem to modify the page as I was used to, since it only shows a part of the page, the same problem I was having last time I updated WordPress. I attach a screenshot so you can see what’s showing on my back-end. The front end page is corsi

    What do you think could be the problem?

    Thanks again

    Ciao

    #15793

    Can you give me a ftp test username & pwd. on your site? I’ll fix it for you.

    #15794
    This reply has been marked as private.
    #15795

    Ok, check it out now and see if it’s ok.

    #15796

    Unfortunately not, I still have the same issue. Now there’s both the backend and the frontend editor (the frontend wasn’t showing before), but I can only modify the first part of the page and nothing else (see the picture attached)…..

    By the way, couldn’t you make the theme upgradable from WordPress backend? This would at least show when an update is available…….

    Thanks

    Enrico

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