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odysseyhouse-admin
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Hello!
I am using WordPress version 4.6.1
With visual composer 4.8.1
and Helping Hands (child theme) version 1.0
Neither the backend or front end of visual composer are currently working properly. Front end is stuck in a loading loop and the backend is not displaying any modules, or allows me to add any modules.
Also, any attempt to customise the theme results in a “Cheating are we?” page.
Could you please advise me on how to remedy this issue?
Thanks!
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skat
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Hi there,
Make sure you download the latest version of the theme and check the update-notice file for instructions on how to update your plugins.
Cheers!
Chris
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odysseyhouse-admin
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Hi Chris,
Thanks for getting back to me. The site was handed to me by another developer, with the theme already installed and with a child theme activated. I have since bought a license key for the theme but am not able to update it. I can download the latest theme manually from envato, but then I can’t upload it because I am already running it. If i delete my current theme files, I delete key content and styling.
Can you please advise further?
Thanks
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skat
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What is the current version of your theme? (main parent theme not child theme).
If you did not make any changes to any of the theme’s files you can safely overwrite the old version with the new one (just keep the child theme intact and update just the parent theme).
If you don’t want to update the theme you can just update the plugins (visual compers, ultimate addons and revslider). Simply deactivate and delete them from your dashboard and then install the latest versions from the theme’s folder > framework > plugins. Don’t worry your content won’t be lost.
Cheers!