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jlird808
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I saw the notification, it said that you’d be returning 6/22 after being out nearly 2 weeks. I have another website project coming up, and I find it difficult to consider this “Killer Support” as your site advertises.
We found a different workaround for the footer on our own.
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jlird808
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The customer support in this forum suuuuuuuuuucks sometimes đ
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jlird808
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Ok and if we do keep it as 3 widgets, how do we change the font size in our middle widget? See attached pic.
We would like it to be the same font size as the copy in the widgets to the left and right of it.
And also, how do we reduce the padding an the top of the footer box? We feel there is too much space above the header boxes. (see same pic)
June 13, 2016 at 7:14 pm in reply to: Replace the "Page Title" on the Sample Pages with an image? #11632
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jlird808
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BUMP…trying to work on this today!
June 10, 2016 at 3:22 am in reply to: Replace the "Page Title" on the Sample Pages with an image? #11615
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jlird808
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Ok I updated, but how come I can’t add the custom page header background to a PAGE???
June 10, 2016 at 12:22 am in reply to: Replace the "Page Title" on the Sample Pages with an image? #11613
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jlird808
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No I am on 1.2.
Should I update, will that help?
June 8, 2016 at 12:30 am in reply to: Replace the "Page Title" on the Sample Pages with an image? #11569
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jlird808
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When I try to “Add Media” for a “Custom Header Page Background” in the “Page Options” of a post, nothing happens.
I select the image in the media library and the post editor reappears, but it seems that no image was selected. There are no error messages or anything. When I preview the post, there is no header background.
June 7, 2016 at 11:45 pm in reply to: Replace the "Page Title" on the Sample Pages with an image? #11566
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jlird808
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I dont want to create POSTS, I want to make PAGES.
That is unless, can I put POSTS in the main nav menu, like we can with PAGES?
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jlird808
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Disregard I found it under Appearance > Widgets…?!!
June 7, 2016 at 1:03 am in reply to: Replace the "Page Title" on the Sample Pages with an image? #11548
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jlird808
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Sorry for late reply, I am back.
The blog page is different from the sample page, mostly due to the full-width image at the top of the blog page. How do I put a full-width image at the top of the sample page?
Please see attached screenshots:
We like the left sidebar and content on the right of both screenshots, just want to add an image to the top of the sample page.
May 26, 2016 at 2:50 am in reply to: Replace the "Page Title" on the Sample Pages with an image? #11427
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jlird808
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To be honest, we like the layout of the BLOG page! However, we realize that it automatically auto-fills with POSTS and is unusable for adding content.
If we could find a way to preserve/copy that template, and let us drop in our own content where the posts are automatically going…..that would be GREAT!
May 26, 2016 at 2:39 am in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11426
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jlird808
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“2. Now, if you want to update the whole theme you need to make sure that you didnât make any updates to any of the theme files otherwise those updates will be lost (including translations so make sure you make a backup first).
If you didnât make any changes to any of the theme files simply delete the old version and install the new one. No settings will be lost. Just make sure that after youâre on the latest version you go to the theme options pages and hit âSave Changesâ so the custom file will be generated with the new version too.”
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Can you explain what “making sure that you didnât make any updates to any of the theme files” means?
Does that mean any changes we made in “Theme Options” will be undone? What about in Customize > Appearance? Or do you mean altering the actual files in the theme’s folder?
Thanks
May 25, 2016 at 7:47 pm in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11418
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jlird808
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Skat,
What I would do then is to create advisory & tutorial posts here on your support forum in BIG CAPITAL LETTERS and STICKY THEM to the top. Instead you only have the basic tutorial video, which even you admitted is now outdated.
It would save yourself some time from responding to all of these requests one-by-one, and would save us the time of writing these posts & waiting sometimes overnight or longer for a response.
Just a thought đ
[Something like this]
-VIDEO COMPOSER NOT WORKING/UPDATING? READ HERE!
-BASIC SETUP TUTORIAL VIDEO HERE
-UPDATE ALL PLUGINS AFTER ACTIVATION
-F.A.Q. – READ FIRST BEFORE POSTINGMay 25, 2016 at 3:04 am in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11399
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jlird808
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Hey Chris I found it:
Go to your Envato / Theme Forest downloads and just download it again:
http://themeforest.net/downloadsIts in the top tier of the folder, so no need to dig around.
It’s stupid that we had to waste time figuring this out on our own though. No indication that there was even a NEW VERSION of the theme! I just checked my email thoroughly and got no message that the theme was updated.
May 25, 2016 at 2:37 am in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11398
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jlird808
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Yeah whats going on here???
I tried searching through my Helping Hands folder and there is not “update-info” file. Do I have the latest version? Any insight on how to get the latest version???
Not too happy with this theme so far…the developer chooses to only share certain info once asked, and then only shares a little bit at a time.
WHY NOT WRITE ALL OF THIS STUFF UP & MAKE THEM A STICKY ON YOUR SUPPORT FORUM!!
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