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  • in reply to: What if we just want 2 footer widgets? #11697

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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    I saw the notification, it said that you’d be returning 6/22 after being out nearly 2 weeks. I have another website project coming up, and I find it difficult to consider this “Killer Support” as your site advertises.

    We found a different workaround for the footer on our own.

    in reply to: What if we just want 2 footer widgets? #11658

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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    The customer support in this forum suuuuuuuuuucks sometimes 🙁

    in reply to: What if we just want 2 footer widgets? #11650

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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Ok and if we do keep it as 3 widgets, how do we change the font size in our middle widget? See attached pic.

    We would like it to be the same font size as the copy in the widgets to the left and right of it.

    And also, how do we reduce the padding an the top of the footer box? We feel there is too much space above the header boxes. (see same pic)


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    jlird808
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    BUMP…trying to work on this today!


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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Ok I updated, but how come I can’t add the custom page header background to a PAGE???


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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    No I am on 1.2.

    Should I update, will that help?


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    jlird808
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    When I try to “Add Media” for a “Custom Header Page Background” in the “Page Options” of a post, nothing happens.

    I select the image in the media library and the post editor reappears, but it seems that no image was selected. There are no error messages or anything. When I preview the post, there is no header background.


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    jlird808
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    I dont want to create POSTS, I want to make PAGES.

    That is unless, can I put POSTS in the main nav menu, like we can with PAGES?

    in reply to: Change the info in the footer? Where & how? #11560

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    jlird808
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    Disregard I found it under Appearance > Widgets…?!!


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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Sorry for late reply, I am back.

    The blog page is different from the sample page, mostly due to the full-width image at the top of the blog page. How do I put a full-width image at the top of the sample page?

    Please see attached screenshots:

    We like the left sidebar and content on the right of both screenshots, just want to add an image to the top of the sample page.


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    jlird808
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    To be honest, we like the layout of the BLOG page! However, we realize that it automatically auto-fills with POSTS and is unusable for adding content.

    If we could find a way to preserve/copy that template, and let us drop in our own content where the posts are automatically going…..that would be GREAT!


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    jlird808
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    “2. Now, if you want to update the whole theme you need to make sure that you didn’t make any updates to any of the theme files otherwise those updates will be lost (including translations so make sure you make a backup first).

    If you didn’t make any changes to any of the theme files simply delete the old version and install the new one. No settings will be lost. Just make sure that after you’re on the latest version you go to the theme options pages and hit “Save Changes” so the custom file will be generated with the new version too.”

    *****

    Can you explain what “making sure that you didn’t make any updates to any of the theme files” means?

    Does that mean any changes we made in “Theme Options” will be undone? What about in Customize > Appearance? Or do you mean altering the actual files in the theme’s folder?

    Thanks


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    jlird808
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Skat,

    What I would do then is to create advisory & tutorial posts here on your support forum in BIG CAPITAL LETTERS and STICKY THEM to the top. Instead you only have the basic tutorial video, which even you admitted is now outdated.

    It would save yourself some time from responding to all of these requests one-by-one, and would save us the time of writing these posts & waiting sometimes overnight or longer for a response.

    Just a thought 🙂

    [Something like this]

    -VIDEO COMPOSER NOT WORKING/UPDATING? READ HERE!
    -BASIC SETUP TUTORIAL VIDEO HERE
    -UPDATE ALL PLUGINS AFTER ACTIVATION
    -F.A.Q. – READ FIRST BEFORE POSTING


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    jlird808
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    Hey Chris I found it:

    Go to your Envato / Theme Forest downloads and just download it again:
    http://themeforest.net/downloads

    Its in the top tier of the folder, so no need to dig around.

    It’s stupid that we had to waste time figuring this out on our own though. No indication that there was even a NEW VERSION of the theme! I just checked my email thoroughly and got no message that the theme was updated.


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    jlird808
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    Yeah whats going on here???

    I tried searching through my Helping Hands folder and there is not “update-info” file. Do I have the latest version? Any insight on how to get the latest version???

    Not too happy with this theme so far…the developer chooses to only share certain info once asked, and then only shares a little bit at a time.

    WHY NOT WRITE ALL OF THIS STUFF UP & MAKE THEM A STICKY ON YOUR SUPPORT FORUM!!

Viewing 15 posts - 1 through 15 (of 35 total)