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Viewing 15 posts - 1 through 15 (of 15 total)
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  • May 27, 2016 at 7:25 pm in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11439

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi Chris,

    Thank You. Reinstalling the WP Visual composer plugin from latest version of the theme fixed the problem.

    Thank you so much for your support!

    Thanks,
    Raj

    May 25, 2016 at 7:43 pm in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11417

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    I know I’m being stupid but I don’t want to mess anything on the website that is up and running. See below.

    1. Do I need to re-install the Helping Hands Theme or just the VC plugin? if I have to reinstall the theme, should I delete the existing theme and reinstall new theme?
    2. If I reinstall new theme – should I configure everything again? Will I lose any data?

    May 25, 2016 at 2:28 am in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11397

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Chris –

    Thank You. Where do I find the latest version of the theme? Can you send me a link. It is asking me to buy.

    Do I have to reinstall the theme as well or just the visual composer? Why did this happen? Any way to avoid in the future?

    Thanks,
    Raj

    May 24, 2016 at 3:31 am in reply to: Urgent! – Site down – Visual Composer stopped working – unable to update plugin #11350

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109
    This reply has been marked as private.
    November 5, 2015 at 4:31 am in reply to: Contact Form #7739

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi Chris,

    Sorry. I missed this update. I tried today and it worked fine.

    I changed the email address in the settings but couldn’t get the email working.
    What should I do to get the email working properly? Should I work with the web hosting to check if smtp settings are configured correctly?

    Thanks,
    Raj

    November 3, 2015 at 3:30 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7721

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Thanks Chris. That works like a charm.

    November 2, 2015 at 11:39 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7696

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109
    This reply has been marked as private.
    November 2, 2015 at 3:54 am in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7676

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Chris,

    Thank you. #2 and #3 are fine now.

    However I want the menu bar below the header.
    Home 3 option in this link: https://www.skat.tf/redirect/?theme=helpinghands

    Current layout of my site after your suggestion: pad5.viewmyportal.com
    In the Theme Options, Header section, I have chosen option 3.

    Please let me know what am I missing.
    Thanks,
    Raj

    November 2, 2015 at 12:33 am in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7671

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109
    This reply has been marked as private.
    October 28, 2015 at 8:20 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7518

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109
    This reply has been marked as private.
    October 15, 2015 at 4:55 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7311

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Hi Chris,

    OK. Currently my site(pad4.viewmyportal.com) has a menu structure as shown in Menu1.png. I want to change the layout so that it looks like Menu2.jpg. Where and how should I change?

    In Menu1.jpg, the menu over lays the slider. In Menu2.jpg, the slider begins below the menu.

    Thanks,
    Raj

    October 15, 2015 at 2:33 am in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7295

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Chris,

    In the demo, I still see #1 issue.

    After some thought:
    I like the way the header and menu option looks in Home 3 in the demo. However for the rest of the home page, I like home 2.

    I have 2 options:

    Option 1. Right now I have configured my site(pad4.viewmyportal.com) using Home2. So, I can change the code such that header and menu looks similar to home 3.

    Option 2. Install Home 3 and change the rest of the sections in the home page to look like Home 2.

    Which option is easy/possible? Where and what code change should I change? implementing either of these options will close the issue.

    Please guide me.

    Thanks,
    Raj

    October 13, 2015 at 7:29 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7252

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109
    This reply has been marked as private.
    October 12, 2015 at 3:52 pm in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7199

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    Thanks Chris. I will be able to test this tonight and let you know.
    Thank you so much and I will follow up…

    October 11, 2015 at 1:56 am in reply to: Bug in homepage – Not Responsive when viewed in mobile – used Style 3 in demo #7180

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 657

    Warning: range(): Argument #1 ($start) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658

    Warning: range(): Argument #2 ($end) must be a single byte, subsequent bytes are ignored in /home/skattf/public_html/wp-content/plugins/buddypress-first-letter-avatar/buddypress-first-letter-avatar.php on line 658
    rgrandhe
    Warning: Attempt to read property "supported_until" on string in /home/skattf/public_html/wp-content/themes/helpdesk/core/libraries/vendors/bbpress/init.php on line 109

    You can check this out by going to:

    http://pad5.viewmyportal.com

    on the mobile device.

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