Support Forum

OMG!!! YES!! It’s green again!! 🙂 Thank you so so much!!! I never would have thought to make that change, so I really appreciate it!

Actually, that’s the exact change I tried making (changing the color of the top bar slightly, saving, clearing caches, refreshing). Just now, I cleared my browser cache like 3 more times but I’m still seeing the demo colors.

So you’re seeing the lime green for the top bar?

I just realized I posted on the wrong support ticket. I’ve had this same issue in the past with this theme, and I thought this was the ticket for that issue. But I’m realizing that this was an old ticket from another issue with a different site using the Digital Agency theme. The current issue is for http://fortbendpetsalive.org using the Helping Hands theme. Sorry about that. I can create a new ticket under that theme support section, if need be.

I’m referring to anytime there is a theme update (via WordPress Updates)…after I update (child theme), I go to the frontend of the site and random elements are the wrong colors or fonts. For example, the top bar is the green used on the Helping Hands demo site. Same with the font and colors in the footer. Like I said, I’ve had this issue in the past with this theme, which is why I went to my old tickets instead of creating a new one. But I accidentally posted on the wrong ticket. I’ve tried clearing caches, saving my Theme Style settings…but nothing seems to work. The styles are still showing the correct colors/fonts in the Theme Style settings in the backend. It’s just on the frontend that they are showing the wrong colors.

Hopefully I haven’t confused you. Let me know if I need to create another ticket.

Thanks!

Perfect! Thank you!

I just tested it on my sister’s laptop, who has never been to the site before, and she’s getting the same result that I am getting.

Yes, but this is what I’m seeing on every browser, including my mobile device, and I’ve the cleared each browser cache at least 3 times.